Some families decide in weeks and some take months, and follow-up depends on someone’s memory. We build the systems that stay in touch after the tour and keep referral partners updated, so your team stays with residents.
Jay Awal · Founder and Systems ArchitectiMessage
Today 10:15
Example: a family toured on Saturday
A family visits, loves it and goes quiet. Your team is busy with residents, and the follow-up never happens.
Some families decide in weeks. The rest need months of gentle check-ins, and those depend on someone’s memory.
Discharge planners need placements they can trust, and a quick update on each family they send keeps you top of mind.
Forms, records and signatures get chased one call at a time, and move-in dates slide.
Sales and leadership roles turn over often, and the follow-up list walks out with them.
Families research at night, and website forms, emails and referral-site leads go to several communities at once. The first kind reply gets the tour.
Every family who visits gets a kind next step, and your director sees who is still deciding. An example of the days after a tour. Your community writes the wording and decides what goes to a person.
Set it to match your business. Nothing is saved or sent. Sales and hours are counted separately.
Sales at risk = leads a month × your close share × average value × 12 months × the share lost at your reply speed (0%, 30%, 55% or 70%, our planning assumptions). Busywork = 60% of your weekly hours at $35 an hour for 50 weeks. These are estimates, not promises.
Jay Awal has been the owner doing everything by hand at midnight. He started DispatchCo to build owner-run businesses the same kinds of systems his own businesses run on.
Every family gets a next step after the visit, and your team sees who is waiting.
Families who are not ready yet stay in touch at a pace that respects them.
Partners hear back on the families they send you, within your privacy rules.
Website forms, emails and referral-site leads get a warm reply and a tour link, day or night.
Communities often run tools like Yardi, PointClickCare, ALIS, Aline or Welcome Home. We check what you have and how it connects before we quote.
Your people keep the relationships. Nothing falls through while they are with residents.
It never assesses a resident or says what level of care someone needs. Those conversations stay with your team.
Health information needs vendors who will sign a business associate agreement. We confirm that tool by tool.
These families are often going through something hard. You approve every word, and anyone can reach a person right away.
Every system comes with training for the people who run it.
Know what to build first and what it's worth.
For owners who want to know where AI pays off first.
Credited toward your Deployment
Your first system running in 30 days.
For owners who want it built and running.
Scoped from your Blind Spot Audit
Your team builds its own agents on real work.
For teams that need to use AI every day.
Scoped from your Blind Spot Audit
No surprises. You see the full scope and price before any work starts.
Our published case study is a care agency, not an assisted living business. The problem was the same: work sat waiting for someone to send the next step. We moved their forms online and built a back end that sends it on its own. Licensing went from about 6 months to under 90 days, depending on the state agency.
See the Caregiving Solutions build
10 questions. See your score and top 3 blind spots right away.
Start my audit30 minutes on Zoom. We go over your report, check the numbers and agree on the first fix.
Biggest blind spot first, with your people trained to run it. The next system follows by day 90.
For Deployment clients. The extra system is no bigger than the smallest one in your Deployment, and it's delivered within 30 days.
You can see who is deciding and who needs a personal touch.
Referral sources know what happened with the families they sent.
Follow-up runs without pulling people off the floor.
It can be if it is done badly. The job is to make sure no family who toured is forgotten, then hand them to a person. You approve every word, and anyone can ask for your team right away.
It shares only what you approve. Many communities give a range and walk through care levels in person.
Yes. Every family who tours still needs a next step, whatever your size. The 3-minute Blind Spot Audit shows where the time goes.
It only does what your rules allow, and your team can see and change everything. We test against your real situations before it goes live, and we watch it closely in the first weeks.
Often that is the fastest win, because those people already know you. We check what consent you have first. Where text consent is missing, we start with email.
You own every system, login and document. You see the work at a weekly check-in, and you can stop anytime and keep what is built. Deployment clients also get a written guarantee, measured against a baseline we both sign in week 1.
It depends on what we build, so we scope it from your Blind Spot Audit and a call. A 6-person shop and a 60-person company need different things. You see the full scope and price before any work starts.
We build it inside the software they already log into, write the playbooks with them and train them on their own real work. People use what they helped shape.
About 30 minutes a week to approve things and tell us what's off. You know your business, we know the build.
No. Blueprint, Deployment and Workshop are separate decisions. Stop after any of them and keep everything we made.
It comes with every Deployment. In week 1 we time the jobs we're automating with you and we both sign that number. At day 90 we time them again the same way. If your team isn't saving 10 hours a week, we build one more system free, no bigger than the smallest one in your Deployment, within 30 days. It applies when you've done your part: the week-1 timing, access within 5 business days, the weekly check-in, playbook approvals within 3 business days, and running the work through the systems.
The Blind Spot Audit shows where AI and systems would save you the most time and money. See your score and top 3 blind spots right away.
10 questionsResults right away