Everyone you’ve helped will need a plumber again, and most will search for a new one. We build the systems that stay in touch, follow up on big quotes and bring them back to you, inside the software you already run.
Jay Awal · Founder and Systems ArchitectiMessage
Today 10:12
Example: a past customer hears from you before something breaks
You fixed their water heater two years ago and never reached out again. Next time something leaks, they search for a plumber and hire whoever shows up first.
Water heaters, repipes and sewer lines get quoted, then nobody circles back. The customer gets a second opinion and you never hear why.
Water heater flushes, drain cleanings and yearly checks are easy work for your trucks, but only if someone reminds the customer.
You run a truck, price the jobs and keep the customer list in your head. When you are under a house, the office stops and nobody follows up.
Property managers and commercial accounts pay on long terms, and often late. Someone in the office has to keep asking.
A form fill or a text sits until you are out from under the sink. By then the customer found another plumber.
Your best next job is someone you already helped. Here is how they hear from you before they search for someone new. An example of the first system most plumbing companies should look at. Your job history, service list and wording go in before anything sends.
Set it to match your business. Nothing is saved or sent. Sales and hours are counted separately.
Sales at risk = leads a month × your close share × average value × 12 months × the share lost at your reply speed (0%, 30%, 55% or 70%, our planning assumptions). Busywork = 60% of your weekly hours at $35 an hour for 50 weeks. These are estimates, not promises.
Jay Awal has been the owner doing everything by hand at midnight. He started DispatchCo to build owner-run businesses the same kinds of systems his own businesses run on.
Customers hear from you on a schedule you set, tied to the work you did for them, with consent checked first.
Water heater, repipe and sewer quotes get a follow-up sequence that stops when the customer replies or books.
Water heater flushes, drain cleanings and yearly checks get a reminder with open slots, so repeat work lands on the board.
A finished job triggers the ask, with a link to your Google profile.
Plumbing companies often run ServiceTitan, Housecall Pro or Jobber, and plenty of small shops run on a phone and a calendar. We build around what you have and check how it connects before we quote the work.
Your office and your plumbers stay. The company just stops forgetting its customers.
Anyone who asks for a human gets one, and real emergencies go straight to your on-call plumber.
You decide what counts as an emergency, what the after-hours rate is and who gets paged.
A gas smell or water near electrical is never handled as a booking. It follows the safety script you approve.
Automated texts need the right consent. We set up the wording and the record of it before anything sends.
Every system comes with training for the people who run it.
Know what to build first and what it's worth.
For owners who want to know where AI pays off first.
Credited toward your Deployment
Your first system running in 30 days.
For owners who want it built and running.
Scoped from your Blind Spot Audit
Your team builds its own agents on real work.
For teams that need to use AI every day.
Scoped from your Blind Spot Audit
No surprises. You see the full scope and price before any work starts.
Our published case study is a care agency, not a plumbing business. The problem was the same: work sat waiting for someone to send the next step. We moved their forms online and built a back end that sends it on its own. Licensing went from about 6 months to under 90 days, depending on the state agency.
See the Caregiving Solutions build
10 questions. See your score and top 3 blind spots right away.
Start my audit30 minutes on Zoom. We go over your report, check the numbers and agree on the first fix.
Biggest blind spot first, with your people trained to run it. The next system follows by day 90.
For Deployment clients. The extra system is no bigger than the smallest one in your Deployment, and it's delivered within 30 days.
Check-ins go out on schedule, and replies land on the board instead of in a pile.
You can see every open quote and what happens next.
Maintenance visits get booked from your own customer list, not only from new searches.
No. It takes the follow-up nobody has time for: quotes, renewals, reminders and check-ins. Your office stays the voice customers talk to, and anyone who wants a person gets one.
Usually the smaller the crew, the more each forgotten customer costs, because the owner is on the job and nobody else keeps in touch. The 3-minute Blind Spot Audit shows whether it would pay at your size.
No, if your rules say it should not. You set what pages someone at night and what waits until morning.
It can. We can map it now while the pain is fresh and go live when you have room, so the slow season starts with a full follow-up list. Either way, we do the build inside your accounts.
It only books what your rules allow, and you can see and change everything. We test against your real job types before it goes live, and we watch it closely in the first weeks.
Yes, that is built from your actual rotation. Your rules decide what counts as an emergency and who gets paged.
Keep it if it works. An answering service takes the message. We build what happens after: the quote follow-up, the reminder, the job on the board. That is usually where the money slips.
Often that is the fastest win. Past customers already know you. We check what consent you have first, because marketing texts have real legal rules. Where text consent is missing, we start with email.
You own every system, login and document. You see the work at a weekly check-in, and you can stop anytime and keep what is built. Deployment clients also get a written guarantee, measured against a baseline we both sign in week 1.
It depends on what we build, so we scope it from your Blind Spot Audit and a call. A 6-person shop and a 60-person company need different things. You see the full scope and price before any work starts.
We build it inside the software they already log into, write the playbooks with them and train them on their own real work. People use what they helped shape.
About 30 minutes a week to approve things and tell us what's off. You know your business, we know the build.
No. Blueprint, Deployment and Workshop are separate decisions. Stop after any of them and keep everything we made.
It comes with every Deployment. In week 1 we time the jobs we're automating with you and we both sign that number. At day 90 we time them again the same way. If your team isn't saving 10 hours a week, we build one more system free, no bigger than the smallest one in your Deployment, within 30 days. It applies when you've done your part: the week-1 timing, access within 5 business days, the weekly check-in, playbook approvals within 3 business days, and running the work through the systems.
The Blind Spot Audit shows where AI and systems would save you the most time and money. See your score and top 3 blind spots right away.
10 questionsResults right away