Your recall list keeps growing, treatment plans sit unscheduled, and a morning cancellation leaves a chair empty. We build the systems that bring patients back and fill the gaps, connected to your practice software wherever it allows. Your front desk stays with the person in front of them.
Jay Awal · Founder and Systems ArchitectiMessage
Today 8:41
Example: an overdue patient gets a recall text
Patients who miss a recall rarely come back on their own, and their chair time sits empty. Working that list by phone almost never survives a busy week.
A patient says they will think about the crown. Nobody follows up, and the plan sits unscheduled for months.
A chair opens at 10:00 and your front desk is checking people in. The ASAP list stays on a sticky note.
Patients walk out without paying their share, and the balance sits in receivables until someone calls.
Front office roles are hard to fill and hard to keep, and every vacancy means calls and recalls that don’t happen.
New patient calls go to voicemail while the desk checks people in, and that patient books with the next office.
It works the overdue list your front desk never has time to reach, fills open chairs and hands anything clinical to your team. An example of the first system most practices should look at. Your schedule rules and approved messages go in before it contacts anyone.
Set it to match your business. Nothing is saved or sent. Sales and hours are counted separately.
Sales at risk = leads a month × your close share × average value × 12 months × the share lost at your reply speed (0%, 30%, 55% or 70%, our planning assumptions). Busywork = 60% of your weekly hours at $35 an hour for 50 weeks. These are estimates, not promises.
Jay Awal has been the owner doing everything by hand at midnight. He started DispatchCo to build owner-run businesses the same kinds of systems his own businesses run on.
Overdue patients hear from you at the right time, and can book by replying.
Cancelled times go out to your ASAP list and overdue patients before anyone works a list.
Open treatment plans get a gentle follow-up your office approved, then a person takes over.
Balance reminders go out on schedule, and intake forms go out before the visit.
Practices often run Dentrix, Eaglesoft, Open Dental or Curve, with a messaging tool like Weave or NexHealth on top. How much can connect depends on your system and version, so we check yours before we quote.
Your front desk keeps the relationship. The list work moves.
Any vendor that touches protected health information needs a signed business associate agreement. We confirm that tool by tool before it goes near patient data.
It sticks to scheduling and approved information. Pain, swelling and treatment questions go to your clinical team.
Every message sounds like your practice, and you or your office manager sign off before launch.
Every system comes with training for the people who run it.
Know what to build first and what it's worth.
For owners who want to know where AI pays off first.
Credited toward your Deployment
Your first system running in 30 days.
For owners who want it built and running.
Scoped from your Blind Spot Audit
Your team builds its own agents on real work.
For teams that need to use AI every day.
Scoped from your Blind Spot Audit
No surprises. You see the full scope and price before any work starts.
Our published case study is a care agency, not a dental business. The problem was the same: work sat waiting for someone to send the next step. We moved their forms online and built a back end that sends it on its own. Licensing went from about 6 months to under 90 days, depending on the state agency.
See the Caregiving Solutions build
10 questions. See your score and top 3 blind spots right away.
Start my audit30 minutes on Zoom. We go over your report, check the numbers and agree on the first fix.
Biggest blind spot first, with your people trained to run it. The next system follows by day 90.
For Deployment clients. The extra system is no bigger than the smallest one in your Deployment, and it's delivered within 30 days.
The overdue list shrinks and open chairs get offered without a block of phone time.
You can see every open plan and what happens next.
Outreach runs on schedule, even on short-staffed days.
Compliance comes down to the setup, the vendors and your policies, so no firm can promise it with one word. We only use tools that will sign a business associate agreement for patient data, and we keep patient details out of anything that will not.
Reminders cover patients already on the schedule. The gaps are usually the ones who are not: overdue recalls, unscheduled treatment and short-notice openings.
No. It takes the repeat outreach off their plate, so they can look up at the patient in front of them.
It only does what your rules allow, and your team can see and change everything. We test against your real situations before it goes live, and we watch it closely in the first weeks.
It depends on your version and the access it allows. We check yours before quoting and tell you plainly what is and is not possible.
Often that is the fastest win, because those people already know you. We check what consent you have first. Where text consent is missing, we start with email.
You own every system, login and document. You see the work at a weekly check-in, and you can stop anytime and keep what is built. Deployment clients also get a written guarantee, measured against a baseline we both sign in week 1.
It depends on what we build, so we scope it from your Blind Spot Audit and a call. A 6-person shop and a 60-person company need different things. You see the full scope and price before any work starts.
We build it inside the software they already log into, write the playbooks with them and train them on their own real work. People use what they helped shape.
About 30 minutes a week to approve things and tell us what's off. You know your business, we know the build.
No. Blueprint, Deployment and Workshop are separate decisions. Stop after any of them and keep everything we made.
It comes with every Deployment. In week 1 we time the jobs we're automating with you and we both sign that number. At day 90 we time them again the same way. If your team isn't saving 10 hours a week, we build one more system free, no bigger than the smallest one in your Deployment, within 30 days. It applies when you've done your part: the week-1 timing, access within 5 business days, the weekly check-in, playbook approvals within 3 business days, and running the work through the systems.
The Blind Spot Audit shows where AI and systems would save you the most time and money. See your score and top 3 blind spots right away.
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