Every visit that isn’t rebooked is a patient drifting somewhere else. We build the systems that remind, rebook and answer the repeat questions, so your front desk stays with the person in front of them.
Jay Awal · Founder and Systems ArchitectiMessage
Today 11:20
Example: a patient is due to rebook
Injectables, facials and follow-up visits all run on a schedule. If nobody reaches out when the next one is due, that patient drifts to whoever messages them first.
Someone comes in for a consult, takes the treatment plan home and never hears from you again. The interest was there. The follow-up wasn’t.
A same-day cancel leaves a provider idle unless someone fills the slot from the waitlist fast.
Schedule exceptions, staff questions and unhappy patients all land on the owner or one lead provider. Taking a week off feels impossible.
Patients buy a series, come for a few sessions and drift. Nobody notices until the package sits unused.
People ask about treatments at night through Instagram, texts and your website, while the desk repeats pricing and prep answers all day. The ones who hear nothing book somewhere else.
It knows when each patient is due for their next visit and reaches out at the right time, in your wording. An example of how one rebooking can run. It only uses the messages, timing and rules your practice approves.
Set it to match your business. Nothing is saved or sent. Sales and hours are counted separately.
Sales at risk = leads a month × your close share × average value × 12 months × the share lost at your reply speed (0%, 30%, 55% or 70%, our planning assumptions). Busywork = 60% of your weekly hours at $35 an hour for 50 weeks. These are estimates, not promises.
Jay Awal has been the owner doing everything by hand at midnight. He started DispatchCo to build owner-run businesses the same kinds of systems his own businesses run on.
Patients due for their next visit hear from you at the right time for that service, with open times to pick from.
People who came in for a consult get short, approved follow-ups until they book or say no.
Patients confirm, reschedule or cancel by replying, and open slots get offered to your waitlist.
Website, Instagram and text inquiries get your approved answers and a booking link.
Practices often run Boulevard, Zenoti, Vagaro or Mindbody, or a practice management system or EHR. How much can connect depends on the system, so we check yours before we quote.
Your front desk keeps the patient relationship. The repeat work moves.
Any vendor that touches protected health information needs a signed business associate agreement. We confirm that for each tool before it goes near patient data.
Systems stick to scheduling and approved information. Clinical questions go to your licensed staff.
We design around HIPAA and your state rules, and your own counsel or compliance lead signs off before launch.
Every system comes with training for the people who run it.
Know what to build first and what it's worth.
For owners who want to know where AI pays off first.
Credited toward your Deployment
Your first system running in 30 days.
For owners who want it built and running.
Scoped from your Blind Spot Audit
Your team builds its own agents on real work.
For teams that need to use AI every day.
Scoped from your Blind Spot Audit
No surprises. You see the full scope and price before any work starts.
Our published case study is a care agency, not a clinic or med spa business. The problem was the same: work sat waiting for someone to send the next step. We moved their forms online and built a back end that sends it on its own. Licensing went from about 6 months to under 90 days, depending on the state agency.
See the Caregiving Solutions build
10 questions. See your score and top 3 blind spots right away.
Start my audit30 minutes on Zoom. We go over your report, check the numbers and agree on the first fix.
Biggest blind spot first, with your people trained to run it. The next system follows by day 90.
For Deployment clients. The extra system is no bigger than the smallest one in your Deployment, and it's delivered within 30 days.
Follow-ups match each treatment’s real timing, so fewer patients drift away.
Cancellations get offered to the people who want them, right away.
Staff stay with the person in the room while the repeat messages go out on their own.
Compliance comes down to the setup, the vendors and your policies, so no firm can promise it with one word. We only use tools that will sign a business associate agreement for patient data, and we keep patient details out of anything that will not.
It uses your wording and your approved answers, and your team reads every message before launch. Anything clinical or personal goes to a person, so your staff has more time for the human part of the visit.
No. It takes the repeat work off their plate. Most practices want the same people with more breathing room.
It depends on the system and the access it allows. Some connect cleanly and some do not. We check yours before quoting and tell you plainly what is and is not possible.
It does not answer. It flags your licensed staff and tells the patient someone will follow up.
Every build starts hands-on with our team, and you get a 30-minute check-in every week for the length of the build. Everything is built in your own accounts. We time the jobs in week 1 and again at day 90, so you see the result in hours, and you can stop anytime and keep what's built.
It depends on what we build, so we scope it from your Blind Spot Audit and a call. A 6-person shop and a 60-person company need different things. You see the full scope and price before any work starts.
We build it inside the software they already log into, write the playbooks with them and train them on their own real work. People use what they helped shape.
About 30 minutes a week to approve things and tell us what's off. You know your business, we know the build.
No. Blueprint, Deployment and Workshop are separate decisions. Stop after any of them and keep everything we made.
It comes with every Deployment. In week 1 we time the jobs we're automating with you and we both sign that number. At day 90 we time them again the same way. If your team isn't saving 10 hours a week, we build one more system free, no bigger than the smallest one in your Deployment, within 30 days. It applies when you've done your part: the week-1 timing, access within 5 business days, the weekly check-in, playbook approvals within 3 business days, and running the work through the systems.
The Blind Spot Audit shows where AI and systems would save you the most time and money. See your score and top 3 blind spots right away.
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